ERP Agent
Voice Escalation Demo
COMMAND
● Live Demo
▣ Followup Simulation
CONFIGURE
⚙ Agent Setup
✎ Agent Builder
CLIENT INSTANCE
Nassau Provisions
YS
Yash Shrivastava
AI & Automation Tech Lead

Pharma Exception Voice Agent

Nassau Provisions · Supplier COA exceptions · simulated voice escalation (no live telephony)
Sequence status
Idle
Supplier COA missing Supplier COA expired
Exception detected
COA missing
PO #4471 · Lot 8823
Calls placed
0 / 2
In this sequence run
Purchase Officer
Waiting
Raj Mehta · Procurement
Vendor
Waiting
Meridian Pharma Supply
Resolution
Pending
Auto-confirmed on receipt

⚠ Escalation call flow

Purchase Officer confirms internally, then the vendor is called for resolution
Stage 1
Call Purchase Officer
Waiting
Internal confirmation before vendor is contacted.
Stage 2
Call Vendor
Waiting
Requests corrected/updated Certificate of Analysis.
ERP Agent orchestrates the sequence: on exception detection it places the Purchase Officer call first via GPT-Live-1 over the Microsoft Teams Calling Bot, then escalates to the vendor's quality contact for resolution.

💬 Call transcript

Live simulated conversation, read aloud with two voices
Voice narration
🔊
Speaking…
Transcript will appear here once the sequence starts…
Neural voice narration Teams Calling Bot ERP Agent orchestration

Followup Simulation

Independent run — trigger this tab live in a follow-up call without resetting the main demo
Sequence status
Idle
Calls placed
0 / 2
In this sequence run
Purchase Officer
Waiting
Raj Mehta · Procurement
Vendor
Waiting
Meridian Pharma Supply
Resolution
Pending
Auto-confirmed on receipt

⚠ Escalation call flow

Same engine as Live Demo, kept separate for follow-up walkthroughs
Stage 1
Call Purchase Officer
Waiting
Internal confirmation before vendor is contacted.
Stage 2
Call Vendor
Waiting
Requests corrected/updated Certificate of Analysis.

💬 Call transcript

Same voice narration engine, independent run
Voice narration
🔊
Speaking…
Transcript will appear here once the simulation starts…

📋 Event timeline

Timestamped log for narrating the demo
TimeEvent
No events yet. Trigger the simulation to populate this log.

How this maps to production

1
ERP Agent detects exceptionMissing / expired Certificate of Analysis on PO receipt
2
Orchestration decides internal actionERP Agent triggers "call Purchase Officer" tool
3
GPT-Live-1 places the callConversational voice layer via Microsoft Teams Calling Bot
4
Escalation to vendorOn confirmation, ERP Agent triggers the follow-up call to the vendor's quality contact